Frequently Asked Questions (FAQs)
We are here to help you every step of the way. From general questions to specific to your event, ask away.
General
We serve Wichita, and surrounding areas. Wichita, Andover, Augusta, Benton, Clearwater, Derby, Douglass, El Dorado, Goddard, Halstead, Haysville, Kechi, Maize, Mulvane, Newton, RoseHill, Sedgwick, Towanda, Valley Center.
We recommend you start the booking process by completing our Request a Quote Form on our Contact Page. Once we email an official quote or invoice we require a $50 deposit, and a signed service agreement is required to secure your reservation.
Event set up dates are first booked first served. To avoid disappointment of not having your event date or items available, we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.
Once your order is finalized an invoice will be emailed to you. We can receive payment in cash, check, or Standard Debit/Credit Cards. The balance is payable no later than the day before your event. For schools, non-profits and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
Not at this moment, but you can browse our photo galleries to see some examples of our work.
Cancellation request must be made in writing by mail, or email only. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows:
- The Deposit is non-refundable
- Refunds requested more than 2 weeks to event: Total paid minus deposit.
- Refunds requested less than 2 weeks to event; a maximum of 50% of the final total is refundable, minus deposit.
- No refund will be made within 5 days of event day.
Yes, we can provide an onsite consultation, additional fee will be applied to your invoice when you book your event with us. You can also take pictures, video, and measurements and send us the details for a phone consultation at no cost.
Balloon Decor
It varies depending on the volume and complexity of your request. Our decor order minimum is $150. Please fill out the Request a Quote Form.
Our delivery charge depends on the location of the event. While most decor items includes a standard setup fee, a separate setup fee may be charged depending on the complexity of the installation and where special rigging, framework, or equipment is required. A strike charge is when we return and remove the decor and retrieve our equipment, this is not required for all decor items.
INDOOR – Many airfilled balloon designs can last weeks indoors. The longevity of the balloons will depend on the environmental conditions of the space. All of our helium balloons will last approximately 3 days if Hi-float treated, but may last longer.
OUTDOOR – We cannot guarantee that balloons will last any specific amount of time when used outdoors. The sun, heat, wind, rain. etc., affect the lifespan of the balloons.
No, We only use the very best brand of Qualatex Balloons when creating our Balloon Art. We do not want to use balloons we cannot guarantee to the best of our knowledge, that are not from our distributor.
You will need to know the height of the ceiling where you are placing the arch. You want the balloon arch to fill the space properly, and not look out of place, or too big/small. Please see our Balloon Arch Guide to help you with this process.
CBA stands for Certifed Balloon Artist. It means that we have passed a series of written and hands-on exams confirming our knowledge of everything from design theory to balloon techniques. There are about 2,000 CBAs world-wide that have earned this accomplishment.
Deliveries
It varies depending on the volume and complexity of your request. Our balloon bouquets can be air-filled or helium-filled, a mixture of both, and even personalized. Fill out the Request a Quote Form to begin your ordering process now, and receive a quote! There will also be a delivery charge added on varying on the location of the delivery.